OMA Tourism Awards Nominations

Who in your organization has gone above and beyond to offer the best customer service in the business? It’s your turn to celebrate their hard work and honor them for their outstanding contribution to tourism. Make your nominations by Friday, April 3rd.

For questions on submitting nominations, please contact

Here are the nine award categories:


Outstanding Manager of the Year: Includes managers in hotels, attractions, restaurant/catering or retail outlets/personal services.


Outstanding Service in Hotel Operations: Includes housekeeping, laundry, room attendant, and maintenance staff (non-supervisory staff only)

Outstanding Guest Services - Hotel: Includes front desk, transportation, reservations, bell/porter, concierge, telephone operator, and gift shop staff (non-supervisory staff only)

Restaurants/Catering (includes banquet staffing)

Best Front of the House: Includes servers, bartenders, cashiers, barista, and hosts (non-supervisory staff only)

Best Heart of the House: Includes line cooks, salad prep, dishwashers, bussers, and other kitchen staff (non-supervisory staff only)


Outstanding Service in Attraction Operations: Includes custodial, grounds keeping, maintenance, and other operations staff (non-supervisory staff only)

Outstanding Guest Services - Attraction: Includes admission, gift shop, docent, administrative support, and other guest services staff (non-supervisory staff only)

Retail Outlets and Personal Services 

Outstanding Customer Service – Retail and Personal Services: Includes retail, spa, and salon staff from locally owned and national chain locations. (non-supervisory staff only)


Outstanding Volunteer: Includes volunteers serving in a variety of capacities


Nominations deadline: Friday, April 3, 2020 (by midnight)

Eligibility requirements: Nominees must be employed at a hotel, restaurant, caterer, attraction, spa, salon or retail shop in Douglas, Pottawattamie or Sarpy Counties.

Judging: One finalist will be chosen from each of the three counties, with a winner selected by a committee of hospitality peers from the three finalists in each category. The nomination must explain how the nominee is:

  • Customer service minded
  • Self-motivated
  • A team player
  • A strong communicator
  • Ethical
  • Loyal
  • A promoter of the Omaha metro area

Please note:  A successful nomination includes supporting documentation (i.e. a letter from a guest, comment card, employee of the month nomination, a letter from a supervisor, etc.) Descriptive nominations are encouraged to help judges understand the positive impact of the nominee. For further nomination assistance, contact Michele Hayes at Please fill out the form below to submit your nomination: 

When necessary, the nomination committee reserves the right to change award categories after nominations are submitted.


Nominator Information

Please tell us about yourself.

Nominee Information

Please use up to 300 words to describe how this nominee’s performance exceeds expectations by going above and beyond the job description to provide exceptional service. See above for judging guidelines.

Please upload any documentation that supports this nomination (including letters, accolades, etc)

Red fields are required.

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